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Terms & Conditions

How to order

Please order through our online boutique wine store. You are welcome to visit our e-cellar 24 / 7 to browse our beautiful selection. When you find a bottle or a case you like, just add it to your cart and keep browsing. You can view your cart and modify your order any time before checkout. Once you have found everything you need, proceed to checkout and follow the few simple steps.

Remember, you can always shop with us without registering an account on our site - however, we welcome you to sign up to make your next purchase an even smoother experience. You can also subscribe to our monthly newsletter, where you will find great promotions and exciting details on our wines, winery partners and more.

You can also order via email by sending your order to order@veritas-wine.com . You can send the scan of the pre-printed order form you picked up at one of our events, or a free-text email – this can be a good option if you are hosting a dinner party and want to get some advice on wine pairing. Upon receiving your email we will get in touch with you as soon as possible to confirm your order and arrange payment and delivery.

All orders are subject to availability and once your order is accepted you will receive an email confirmation. While we aim to keep our website always up-to-date with availability information, our wines are popular! As we process your order, we will inform you if any products have become unavailable and work with you to resolve any issues to your satisfaction.
 

Payment methods

We accept all major credit cards in our online boutique wine store, and process online payments through PayPal’s secure credit card handling facilities. No credit card details are asked for, accessed or retained by Veritas Wine Ltd. or any affiliated or associated company. Please note that you don’t need to have a PayPal account to use this payment option.

You can use PayPal to settle your payment if you have a PayPal account.

You can also settle payment via bank transfer – you will find our bank account details upon checkout.
 

Quality Guarantee

To ensure that our beautiful wines reach your table just as the winemaker meant them to be, we adhere to very strict quality requirements. We maintain the cold chain from the winemakers' cellars up to your door in all stages of transportation and storage. We guarantee the quality of our wines: if for any reason you are not satisfied, we will refund your purchase in full (provided that you have only opened one bottle from the case).

In the event that any of the bottles in your case are broken or the labels are damaged, please let us know within 3 days of delivery and we’ll replace those bottles for you at no charge. If the same wine is no longer in stock, we will offer you the choice of a suitable substitute or full refund.
 

Age restriction

It is illegal for us to sell wine to anyone under 18 years of age.  By placing an order you confirm that you are at least 18 years old.
 

Privacy Policy

At Veritas, we take your privacy very seriously and will not pass your details to any third party.
 

Limitation of liability

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where the loss or damage was not foreseeable to both parties when the contract was formed.

Under no circumstance shall Veritas Wine Ltd. or any affiliates, directors or employees (together, the “Company”) be liable for special or consequential damages including loss of business, and in no event shall any liability of the Company exceed the purchase price of any product purchased.

While we aim to keep our website always up-to-date with availability information, our wines are popular! Any availability information or delivery estimates on the website in relation to products or services are approximate. As we process your order, we will inform you if any products have become unavailable and work with you to resolve any issues to your satisfaction.

 

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